Aurora Video Studios

Privacy Policy

At Aurora Video Studios, located at 123 Aurora Avenue N, Seattle, WA 98109, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information. This policy applies to all users of our website, clients, and individuals who interact with us. We value your trust and are dedicated to ensuring the confidentiality and security of your data.

1. Data Collection

We collect various types of data to provide and improve our services. The information we collect depends on your interaction with us. Here are the primary ways we collect data:

• Personal Information: This includes your name, email address, phone number, and postal address, which we collect when you contact us, request a quote, or subscribe to our newsletter. For example, if you fill out the contact form on our Contact page, we collect the information you provide.
• Usage Data: We automatically collect information about your visit to our website, such as your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits. This data helps us understand how users interact with our site and improve its functionality.
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to collect information about your browsing behavior. Cookies are small text files that are stored on your device and enable us to recognize your browser. You can manage your cookie preferences through your browser settings. For more details, please see our Cookies Policy.
• Project-Related Data: If you engage our video production services, we may collect additional information related to your project, such as scripts, storyboards, footage, and client feedback.
• Communications: We retain records of communications you send to us (e.g., emails, chat logs) to help us provide better customer service.

2. Data Usage

We use the collected data for various purposes, including:

• Providing and Improving Services: We use your data to deliver our video production services, process your requests, and enhance our website and services. For instance, we analyze usage data to identify areas of our website that need improvement.
• Communication: We use your contact information to communicate with you, respond to your inquiries, provide updates about our services, and send you marketing communications (with your consent where required by law).
• Personalization: We may use your data to personalize your experience on our website and tailor our communications to your interests.
• Analytics: We use aggregated and anonymized data for analytical purposes, such as monitoring website traffic, identifying trends, and measuring the effectiveness of our marketing campaigns.
• Legal Compliance: We may use your data to comply with applicable laws, regulations, and legal processes.
• Project Execution: When you hire Aurora Video Studios, project related data such as footage, scripts, and storyboards is used in order to successfully execute the video project to the client's specifications.

3. Data Security

We take the security of your data seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption: We use encryption to protect sensitive data transmitted over the internet.
• Access Controls: We restrict access to your personal information to authorized personnel who need it to perform their job duties.
• Regular Security Assessments: We conduct regular security assessments to identify and address potential vulnerabilities.
• Data Breach Response Plan: We have a data breach response plan in place to promptly address and mitigate any security incidents.
• Secure Storage: We store data on secure servers with robust security measures, including firewalls and intrusion detection systems.

Despite our best efforts, no security system is impenetrable. If you have reason to believe that your interaction with us is no longer secure, please notify us immediately.

4. Cookies Policy Overview

Our website uses cookies to enhance your browsing experience and provide personalized services. Cookies are small text files stored on your device. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period). Our cookies are used for various purposes:

• Essential Cookies: These cookies are necessary for the basic functionality of our website.
• Performance Cookies: These cookies help us understand how visitors use our website by collecting and reporting information anonymously.
• Functionality Cookies: These cookies allow our website to remember choices you make (e.g., language preferences) and provide enhanced features.
• Targeting Cookies: These cookies are used to deliver advertisements that are relevant to you and your interests.

For more detailed information about our use of cookies, please refer to our comprehensive Cookies Policy.

5. Third-Party Links

Our website may contain links to third-party websites or services that are not owned or controlled by Aurora Video Studios. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party websites you visit.

Aurora Video Studios does not endorse or make any representations about third-party websites or any information, materials, or services located on or accessible from such websites.

6. Data Retention

We retain personal data for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. The retention period may vary depending on the type of data and the purpose for which it is used.

7. Your Rights

You have the following rights regarding your personal data:

• Access: You have the right to request access to the personal information we hold about you.
• Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
• Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
• Objection: You have the right to object to the processing of your personal information for certain purposes, such as direct marketing.
• Restriction: You have the right to request that we restrict the processing of your personal information in certain circumstances.
• Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
• Withdrawal of Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.

To exercise any of these rights, please contact our Privacy Officer using the contact information provided below. We will respond to your request in accordance with applicable law.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices or applicable law. We will post any changes on our website and update the "Last Updated" date above. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your data.

9. Contact Information for Privacy Concerns

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Privacy Officer:

Privacy Officer: Eleanor Vance

Email: privacy@auroravideostudios.com

Phone: (206) 555-0123

Address: 123 Aurora Avenue N, Seattle, WA 98109

We are committed to addressing your privacy concerns promptly and effectively.

10. Children's Privacy

Aurora Video Studios' website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently received personal information from a child under 13, we will take steps to delete the information as soon as possible.

11. International Data Transfers

If you are accessing our website from outside of the United States, please be aware that your personal data may be transferred to, stored, and processed in the United States, where our servers are located and our central database is operated. The data protection laws of the United States may differ from those in your country. By using our website, you consent to the transfer of your personal data to the United States.

Last Updated: October 26, 2025